If you have a complaint or dispute, please contact our Customer Experience Team area either by phone on 1300 613 289, mail at Locked Bag 1450, Dandenong South, Victoria, 3164 or by email at firstname.lastname@example.org.
We expect our staff to take reasonable steps to address your concerns. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint.
If your finance product is regulated under the National Consumer Credit Protection Act 2009 (incorporating the National Credit Code) and you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Infiniti Financial Services is a member of the Credit and Investments Ombudsman (CIO). Contact details are:
Phone: 1800 138 422
Fax: (02) 9273 8440
Mail: PO Box A252, Sydney South, NSW 1235 (Australia)