Just as our vehicles break with convention to create something truly distinctive and individual, our goal is to excel in every area of customer care including services such as finance, it’s another aspect of what we call the INFINITI ‘Total Ownership Experience’.
INFINITI Financial Services offers you a comprehensive and highly competitive range of expert solutions tailored to your personal or business needs, to ensure that the process of financing and insuring your new vehicle will be every bit as smooth as driving it.
For enquiries regarding the range of finance products, please visit your nearest INFINITI dealership or contact us on 1800 241 193.
At INFINITI Financial Services we have an unwavering commitment to impress and positively impact our customers at every single interaction.
If you have any enquiries on existing contracts such as payout requests, please call our Customer Service department by either phone on 1800 241 193, mail at Locked Bag 1450, Dandenong South, Victoria, 3164 or by email at firstname.lastname@example.org.
If you have any enquiries relating to overdue payments, please call Collections on 1300 613 289, mail at Locked Bag 1450, Dandenong South, Victoria, 3164 or by email at email@example.com.
COMPLAINTS, DISPUTES, FEEDBACK: PLEASE CONTACT US FIRST
If your finance product is regulated under the National Consumer Credit Protection Act 2009 (incorporating the National Credit Code) and you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. Infiniti Financial Services is a member of the: